2.1 Guest Information:
As a service provider to hospitality industry partners, Sponteous primarily receives personal data provided by guests during hotel bookings or purchases. This data is utilized to facilitate our upselling services, subject to the terms of our service agreements.
Sponteous may receive hotel-related information such as room preferences, service requests, and booking details from our hospitality industry partners. When this information relates to individuals, it is treated as personal data.
2.2 Business Partners, Prospects, and Site Visitors:
We collect information entered on our Site, submitted electronically, or communicated to us during events, purchases, or customer support interactions.
3.1 Purpose of Processing:
Sponteous uses guest information to deliver upselling services to our business partners. We also employ this data to enhance product features, offer service improvements, and support our business partners in their programs and growth.
3.2 Data Limitation:
Guest data is processed solely for the purposes agreed upon with our business partners – to facilitate booking upgrades and related services, in line with our service contracts.
3.3 Consent and Legitimate Interests:
We process personal data of business partners, prospects, and Site visitors for legitimate interests, including responding to inquiries, fulfilling contracts, sending communications (with consent), and supporting our business operations.
To fulfill contractual obligations, we transfer personal data from its origin to Canada, as well as residential countries of our business partners, such as the United States.
Sponteous shares guest data with third parties only as necessary for contract fulfillment or as required by law. We also share personal data of business partners, prospects, and Site visitors with third parties to support our operations and comply with applicable regulations.
7.1 Guest Rights
Guests have the right to request access, correction, erasure, restriction, data portability, and objection to the processing of their personal data, subject to applicable law and our business partners' instructions.
7.2 Business Partners, Prospects, and Site Visitors
Individuals have rights to access, rectification, erasure, restriction, data portability, and objection to processing their personal data, as described in applicable law.
Sponteous employs reasonable technical, physical, and administrative measures to safeguard personal data. However, data security on the internet is not guaranteed, and we cannot ensure absolute protection.