Sponteous Privacy Policy

This Privacy Policy outlines how Sponteous ("we," "us," or "our"), a Software as a Service (SaaS) platform offering hotel upselling solutions, collects, processes, and safeguards personal and non-personal data. This policy also explains your rights and choices concerning your data when using our services.

1. Purpose of Privacy Policy

This Privacy Policy elucidates the data collection and processing procedures for visitors of our website www.sponteous.com (including subdomains, referred to as the "Site"), users of our services, attendees of our events, and participants in our sales and marketing activities. It underscores our commitment to privacy, data protection, and transparency in handling personal data.

2. Personal Data Collection

2.1 Guest Information:
As a service provider to hospitality industry partners, Sponteous primarily receives personal data provided by guests during hotel bookings or purchases. This data is utilized to facilitate our upselling services, subject to the terms of our service agreements.

‍Sponteous may receive hotel-related information such as room preferences, service requests, and booking details from our hospitality industry partners. When this information relates to individuals, it is treated as personal data.

2.2 Business Partners, Prospects, and Site Visitors:
We collect information entered on our Site, submitted electronically, or communicated to us during events, purchases, or customer support interactions.

3. Data Processing and Legal Basis

3.1 Purpose of Processing:
Sponteous uses guest information to deliver upselling services to our business partners. We also employ this data to enhance product features, offer service improvements, and support our business partners in their programs and growth.

3.2 Data Limitation:
Guest data is processed solely for the purposes agreed upon with our business partners – to facilitate booking upgrades and related services, in line with our service contracts.

3.3 Consent and Legitimate Interests:
We process personal data of business partners, prospects, and Site visitors for legitimate interests, including responding to inquiries, fulfilling contracts, sending communications (with consent), and supporting our business operations.

4. Data Retention

Sponteous retains guest personal data for the duration of our service agreements, as requested or permitted by applicable laws. Other personal data covered by this Privacy Policy is retained for as long as reasonably necessary for the described purposes or as required by law.

5. Internation Data Transfers

To fulfill contractual obligations, we transfer personal data from its origin to Canada, as well as residential countries of our business partners, such as the United States.

6. Third-Party Sharing

Sponteous shares guest data with third parties only as necessary for contract fulfillment or as required by law. We also share personal data of business partners, prospects, and Site visitors with third parties to support our operations and comply with applicable regulations.

7. Individual Privacy Rights

7.1 Guest Rights
Guests have the right to request access, correction, erasure, restriction, data portability, and objection to the processing of their personal data, subject to applicable law and our business partners' instructions.

7.2 Business Partners, Prospects, and Site Visitors
Individuals have rights to access, rectification, erasure, restriction, data portability, and objection to processing their personal data, as described in applicable law.

8. Data Security

Sponteous employs reasonable technical, physical, and administrative measures to safeguard personal data. However, data security on the internet is not guaranteed, and we cannot ensure absolute protection.

9. Compliance Monitoring

We regularly review and verify the accuracy, completeness, and implementation of our Privacy Policy to ensure adherence to privacy laws and regulations.

10. Contact information

For inquiries, concerns, or complaints regarding this Privacy Policy or data processing practices, please contact us at hello@sponteous.com.

By using Sponteous services, you acknowledge your agreement with this Privacy Policy and our data handling practices.